Ajman Police review best practices at the Traffic and Licensing Services Center and Fujairah National Driving Institute

A delegation from the Ajman Police General Command, headed by Colonel Mohammed Abdullah Mohammed Abu Shahab, Director of the Vehicle and Driver Licensing Department, conducted a benchmarking visit to the Fujairah Traffic and Licensing Services Center and the Fujairah National Driving Institute, in order to learn about best practices in developing vehicle and driver licensing services, enhance customer experience, and benefit from applicable experiences in developing the services system at Ajman Police.
The delegation was received by His Excellency Brigadier Saleh Mohammed Abdullah Al Dhanhani, Head of the Traffic and Licensing Services Center, Lieutenant Colonel Dr. Tarish Rashid Al Hamoudi, Deputy Director of the Vehicle Licensing Department, and a number of officers from the department.
Colonel Mohammed Abu Shahab confirmed that the visit comes within the framework of Ajman Police’s approach to enhancing benchmarking and exchanging experiences, and benefiting from distinguished experiences in a way that contributes to developing services and raising their efficiency, and supporting the improvement of the quality of customer experience in accordance with the requirements of the global star rating system for services.
For his part, Major Ali Mohammed Rashid Al Nuaimi, Head of the Mechanisms Department, explained that the visit focused on a number of developmental practices, most notably re-engineering the customer journey, reducing the reasons for going to service centers, increasing the percentage of use of digital channels and self-service, and implementing the goals of zero bureaucracy by simplifying procedures and reducing unnecessary steps and requirements, in addition to developing the service delivery environment and benefiting from the driver journey integration model.
The visit comes as part of the Ajman Police General Command’s efforts to promote continuous development and raise the efficiency and quality of vehicle and driver licensing services, in order to achieve a more convenient, flexible and proactive experience for customers.